Refund Policy – Labyrinthmark

At Labyrinthmark, we strive to deliver high-quality, engaging, and rewarding mobile gaming experiences across all supported platforms and devices. While we do our best to ensure every product meets expectations, we understand that situations may arise where a refund is warranted. This Refund Policy outlines the terms, conditions, and procedures that apply when requesting a refund for mobile game purchases, in-app content, subscriptions, or related services.

We value transparency and fairness and aim to provide clear guidelines to ensure a smooth and consistent refund process for all users.

1. General Overview

All refund requests are handled in accordance with this policy, which aims to balance consumer rights with digital content limitations. A refund will be processed only if specific conditions are met, including time limits, product status, and usage levels.

Refunds are issued to the original payment method used at the time of purchase and typically take between 7 to 14 business days to appear in your financial account. Processing times may vary based on your bank or payment provider.

2. Full Mobile Game Purchases

  • The refund request is submitted within 14 calendar days of purchase.
  • You have not played the game for more than 2 hours.
  • The game has not been significantly altered, modded, or redistributed.
  • No achievements, unlocks, or bonus content has been activated.

Once the game is actively played or used beyond the outlined threshold, the item is considered consumed and is no longer eligible for a refund.

3. In-App Purchases (IAP)

Many mobile games offer in-app purchases such as cosmetic items, power-ups, consumables, characters, loot crates, or virtual currencies. Due to the instant delivery and use of such digital items, refunds are generally not permitted. However, exceptions apply if:

  • The purchase was made in error and reported within 3 calendar days.
  • The purchased item has not been used or equipped in any form.
  • There was a confirmed technical issue preventing access or delivery of the item.

In-game content that has been utilized, redeemed, or used even partially is not eligible for a refund.

4. Mobile Game Subscriptions

  • New subscriptions are refundable within 7 calendar days of purchase if no part of the subscription has been accessed.
  • Auto-renewal charges are refundable if the request is made within 3 calendar days from the renewal date and the services were not used during that time.
  • Canceling a subscription prevents future charges but does not guarantee a refund for previous charges outside the refund window.
  • Subscription-based content consumed during the billing period (such as premium events, resources, or online modes) will void eligibility for a refund.

5. Pre-Orders and Early Access Content

  • The refund request is submitted no later than 2 calendar days prior to the official release date.
  • No early access rewards, beta content, or exclusive items have been claimed or downloaded.

After the release of pre-ordered content, refund eligibility is subject to standard digital product guidelines.

6. Event Passes and Time-Limited Offers

Limited-time content such as seasonal passes, challenge tickets, or event-exclusive items are generally non-refundable once purchased. Refunds may be considered if:

  • None of the content has been accessed or activated.
  • The refund request is made within 5 calendar days of purchase.
  • There is documented failure in delivery or access to event content.

Due to the ephemeral nature of time-limited offers, requests beyond these criteria will likely be declined.

7. Gift Purchases and Credits

  • The gift must not have been accepted, redeemed, or claimed by the recipient.
  • The refund request is submitted within 14 calendar days from the purchase date.
  • Virtual credits, once redeemed, are non-refundable and non-transferable.

Please ensure the correct recipient and amount before confirming a gift or credit purchase.

8. Technical Problems and Defective Content

  • Contact our support team within 10 calendar days of purchase.
  • Provide detailed descriptions, screenshots, and device information to support the investigation.
  • If the issue cannot be resolved, a full or partial refund may be issued.
  • Refunds will not be approved for issues caused by jailbroken devices, outdated operating systems, or unsupported device models.

9. Game Bundles and Packs

  • None of the items within the bundle have been accessed, activated, or downloaded.
  • The request is submitted within 14 calendar days of purchase.
  • The bundle is not a time-limited promotional item with final sale conditions.

Partial refunds for components of a bundle are not permitted. Using any part of the bundle may disqualify the entire package from eligibility.

10. Abuse Prevention and Fraud Monitoring

  • You frequently request refunds without valid justification.
  • You consume content fully before submitting a refund request.
  • Any fraudulent activity or payment dispute is identified.

Accounts suspected of refund abuse may face limitations or suspension.

11. Products Not Eligible for Refund

  • Items explicitly marked as “non-refundable” at checkout.
  • Clearance, promotional, or end-of-service content.
  • Digital content delivered as part of a final sale.

Make sure to review all purchase details and descriptions carefully before confirming a transaction.

12. Requesting a Refund

  • Contact our support team and include your order ID, date of purchase, and reason for the request.
  • For technical claims, submit documentation including screenshots or error reports.
  • If approved, physical merchandise (if applicable) must be returned within 10 calendar days of authorization.

All refund requests are evaluated within 5 business days, and our team will follow up with next steps or the outcome of the review.

13. Policy Revisions

Labyrinthmark reserves the right to update this Refund Policy as needed to reflect business, legal, or technological changes. Refunds will always be processed according to the version of the policy in effect at the time of purchase.

Final Notes

We strive to ensure that every purchase you make leads to an excellent mobile gaming experience. This Refund Policy is designed to provide reasonable safeguards for both our users and our platform. If you have any questions about your eligibility for a refund, our customer service team is always ready to assist.

Thank you for being a valued member of our mobile gaming community.